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Support2019-01-20T16:41:57+00:00

Eco Web Hosting F.A.Q.

Search Documentation, Knowledgebase And Watch Videos To Find Answers

Yes we offer support through our ticketing system which you will be able to access through the client area once your product has been active. We will reply to enquires through the ticketing system.

You may also contact us through email at enquires@ecowebhosting.ie and this would be the point of contact for pre-sale enquires.

WordPress can be easily installed through our Softaculous Auto Installer found in the cPanel dashboard.

For an additional fee we can also install WordPress for you along with  a theme of your choice. We also offer a site migration service.

As standard, we do not automatically backup sites. It is the clients responsibility to have their files and databases backed up and securely stored in a safe location.

We do offer the facility for you to be able to easily create regular backups through the app within the cPanel dashboard. We also have additional packages available to purchase which create backups at intervals. Please contact us for more information on this software.

You are not locked into any contract, however, a refund will not be issued for any period paid for should you wish to move your hosting to another provider. But you are free to move hosting at the end of or during and period of hosting paid for.

Please also note that should you wish to move we can withhold files all the while any invoice outstanding remains unpaid. Invoice should also be paid and fully up to date at all times to stop any termination automation being carried out which may lead to the deletion of your files.

We’ve a range of packages available for you to purchase depending on your needs. Please contact us for premium hosting packages.

Shared hosting prices can be found on our hosting information page by clicking here.

We are happy to help with migration questions which are normally carried out by your web developer.

For an additional fee we can also offer a migration service of your existing web site.

Yes, we sell a range of domains including .com, .biz, .info, .uk, .net, .org and .ie domains.

You can also transfer domains to us from other providers or alternatively keep your domain with your current provider and point the domain name servers to your hosting package.

Please note that we purchase .ie domains through our partners who are a nominated .ie domain provider.

Yes, we offer an email hosting service which you can access through one of our email clients.

Alternatively, you can set it up so that they will deliver to your smartphone, tablet or desktops email client.

Yes, all the while you build your website within a mobile responsive framework.

Our shared web hosting can handle large amounts of traffic, however for those sites with a constant large load we would recommend one of our premium web hosting packages to be able to more resources on demand.

This is particularly recommended for eCommerce websites that require large resources at particular times of the year like pre Christmas season.

Robust and efficient hardware giving a 99.99% uptime for mission critical websites & email for your peace of mind.

If you are just starting a business or a blog, our hosting for WordPress is probably the easiest way to create your own web presence and have professional email for your domain. If you aren’t a new user and already have a WordPress site with another host and your site is running slowly, our Premium package will deliver the power and performance your site needs.

Support Articles

Our Expert Team Talk WordPress Hosting

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Common Support Queries

Before Contacting The Support Team Read Our Common Support Queries

  • Retrieving Your Customer Number
  • Resetting Your Password
  • Retrieving Your Customer Number or Resetting
  • Android: Setting up Workspace Email
  • Retrieving Your Customer Number or Resetting
  • Outlook 2007: Setting up Workspace Email
  • Retrieving Your Customer Number or Resetting
  • Outlook 2013: Setting up Workspace Email
  • Retrieving Your Customer Number or Resetting
  • Retrieving Your Customer Number
  • Resetting Your Password
  • Retrieving Your Customer Number or Resetting
  • Android: Setting up Workspace Email
  • Retrieving Your Customer Number or Resetting
  • Outlook 2007: Setting up Workspace Email
  • Retrieving Your Customer Number or Resetting
  • Outlook 2013: Setting up Workspace Email
  • Retrieving Your Customer Number or Resetting